Coaching in a Central Service context is an example of what type of communication?

Coaching in a Central Service context is a clear example of formal communication. Formal communication involves structured interactions that are often planned and purposeful, typically occurring within a professional setting. In this case, coaching sessions are designed to convey specific information, skills, and knowledge that can help team members perform their jobs more effectively. This type of communication usually involves set agendas, objectives, and perhaps even documented feedback, ensuring that the messaging is consistent and relevant to the workplace.

While informal communication encompasses casual conversations or spontaneous exchanges that happen in the workplace, coaching sessions are planned to achieve specific training outcomes, placing them firmly in the realm of formal communication. Non-verbal communication refers to body language and gestures used during interactions but does not encompass the overall structure and intent of the coaching process. Written communication could be a part of the coaching process—such as providing written materials or assessments—but the core activity of coaching itself is primarily a formal interaction.