What is the main objective of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)?

The main objective of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is to assess hospital stays from a patient's perception. This standardized survey allows hospitals to gather feedback directly from patients regarding their experiences during their hospital stay. The focus is on various aspects of care that patients deem important, such as communication with nurses and doctors, responsiveness of hospital staff, cleanliness of the hospital environment, and the overall experience.

By collecting this data, HCAHPS provides insights that help hospitals understand and improve the quality of care they deliver from the patient's viewpoint. Furthermore, the results are made public, enabling consumers to compare hospitals based on patient experiences, which can influence their choices regarding healthcare facilities. Tying patient experience to care delivery is crucial in efforts to enhance overall healthcare quality and patient satisfaction.